iPhone 4 Pre-Orders Cancelled by AT&T in Some Cases

We heard reports last night that AT&T [T] had cancelled a few orders. There was nothing we could find at that time to show what had happened. This morning we came across this information on ModMyi where a user has put the text of a cancellation of a users iPhone 4 pre-order.

Dear xxxxxxxxxx

Thank you for choosing AT&T.

Unfortunately, we were either unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online. As a result, your order has been canceled.

If you would like to purchase additional lines of service, please visit one of our AT&T retail locations and present your identification to our representatives. They will be happy to help you purchase new wireless devices, accessories, and service.

Go to att.com/storelocator to find a store near you.

We apologize for the inconvenience and look forward to serving you.

Thank you.


AT&T seem to have bodged up the iPhone launch for those in the US with outages causing orders to be hand written, then suspending pre-orders and the security issues where users could see other users accounts. We have heard other reports about cancellations happening also. On the plus side for AT&T it does say that they were unable to verify the information provided, so it could be that the user entered information in the form incorrectly. Lets hope that reservation cancellations are few and far between.

Just note that if you order your iPhone 4 from Apple now in the US you wont actually get it till July 14. Your only chance might be to join one of the lengthy queues.

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