UK Transformer Prime Users to Get Refund or Extended Warranty

For those who purchased an ASUS Transformer Prime in the UK, ASUS is now offering a full refund or an extension on the warranty due to the problems of the GPS found with the device.

Users have reported problems with both WiFi and GPS on the device where GPS cannot get a fix and WiFi keeps dropping out.

Those in the UK have had a response with the following statement:

As part of our unwavering commitment to our customers, we wish to allay some recent concerns regarding the Eee Pad Transformer Prime TF201.
After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. …

Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK.

Any customers who wish to keep their unit will be offered an extension to the standard ASUS warranty from 12 to 18 months (for any retailers who offer an additional 12 months’ warranty with their purchase, the total warranty period will remain at 2 years).

Although no WiFi problems were acknowledged, ASUS has offered a full refund or an extended warranty up to a maximum of two years on the device.

As well as offering the above to UK users, a software fix is also available although there’s no confirmation that we have seen from users to suggest that it fixes the issues completely.


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