http://www.gadgetvenue.com/vonage-visual-mail-vonage-world-launching-08201305/ Fri, 20 Jan 2012 10:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.gadgetvenue.com/vonage-visual-mail-vonage-world-launching-08201305/#comment-122519 John Tue, 01 Sep 2009 09:16:27 +0000 http://www.gadgetvenue.com/?p=12665#comment-122519 Vonage uses Nuances vm2text www.nuance.com/vm2text/ for conversion of speech to text. However nuance gets their voicemails manually transcribed from a bunch of transcriptionists located at a facility in Bangalore, India. Does vonage customers know about this? If not then this is a gross violation of privacy for vonage customers since everytime they leave a voicemail its going to be heard by call center agents in india and this could cause a severe breach of private information because any sensitive information like bank account number, SSN number, etc. could be accessed by them. I feel Vonage should keep their customers informed that they are sending the messages to India to get them transcribed. Vonage uses Nuances vm2text http://www.nuance.com/vm2text/ for conversion of speech to text. However nuance gets their voicemails manually transcribed from a bunch of transcriptionists located at a facility in Bangalore, India. Does vonage customers know about this? If not then this is a gross violation of privacy for vonage customers since everytime they leave a voicemail its going to be heard by call center agents in india and this could cause a severe breach of private information because any sensitive information like bank account number, SSN number, etc. could be accessed by them. I feel Vonage should keep their customers informed that they are sending the messages to India to get them transcribed.

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